Office Policies

We would like to welcome you to our office, and are happy you have chosen our office for your dental care. Our goal is to provide you with the best care available. In order to meet this goal, we need your assistance and understanding of our office policies.

INSURANCE COMPANIES

We are here to help answer any questions you may have regarding your dental insurance coverage and payments. However, your insurance is a contract between you, your employer, and the insurance company. We are not a party to that contract. As a courtesy to you, our patient, we file your insurance for you. Even though we file your insurance for you, you are still financially responsible for the balance on your account. Your insurance company will pay what they feel is the going rate in our area, that may or may not be what our fees are, or they will pay according to the feel schedule that you are assigned to. The patient is responsible for any unpaid balance by your insurance company. If you have secondary insurance, we will be happy to provide you with the necessary information for you to file.

FINANCIAL RESPONSIBILITY

Full payment of services is due at the time services are rendered. If you have dental insurance, your estimated portion plus any deductibles will be due the day services are rendered. In the event that your insurance company does not cover your treatment or does not pay what is estimated from them, then you are responsible for any remaining balance in full. We accept cash, Visa, MasterCard, and Discover. We also offer CareCredit for financing options. If you have any concerns with this policy, please let one of our team members know.

MISSED APPOINTMENTS

We reserve time exclusively for you. We do not double-book our patients and thus insure the proper length of appointment time to render the ultimate care for our patients. Appointments missed or not cancelled within 48 WEEKDAY (Mon-Fri) hours are subject to a minimum $50.00 charge.

Thank you for choosing our office for your dental needs. We believe it is important that our patients fully understand our financial and office policies, so we may concentrate on you and your dental needs. It is your responsibility to notify us of any changes in your account status (i.e. change in address, work/home/cell numbers and/or insurance.) Please let us know if we can answer any questions.